The Specified Commercial Transaction Act

Distributor: Terralink, Inc.

Person in charge of management: Toshifumi Kawashima

Address of the distributor: Toshima-ku, Higashiikebukuro 3-9-9, Meisho Building8th floor, Tokyo, Japan

Phone number: 03-6812-1288 ※Customers can make inquiries to distributor's e-mail address. There is nocustomer inquiry support available via phone.

E-mail address:


Expenses other than product order fee to be covered by a customer:

Compensation costs for loss of the product or causing malfunction of the product.

Method of ordering:

Products can be added to a cart by a customer. Customer must input their personal information, shipping address and payment method in order to confirmand successfully make an order.

Method of payment:

Credit card payment.

Available delivery time:

Same day shipping is available for orders made until 3PM (JST) on business days (Mon-Fri) and 12PM (JST) on weekends and national holidays. Round-trip shipping fee 1100JPY ※Hokkaido, Kyushu, Okinawa and remote islands are excluded from the above same day shipping rules.

About returns and exchanges

Policy on returns and exchanges: Only unopened packages or unused products distributor was notified by the customer immediately after the arrival of the delivery. Products with malfunctions or damage that were immediately reported to distributor by the customer.

※Poor internet reception in some regions will not be accepted by distributor asa reason to conduct a return or an exchange of a device.

Contact for inquiries regarding return or exchange:

E-mail address:

Address for returns: Toshima-ku, Higashiikebukuro 3-9-9, Shomei Building 8th floor, Tokyo, Japan